FAQ

FAQ

After selecting a brand's course package, pay securely through ECPay.

Payment process:

  1. Choose a course package on the brand page
  2. Click purchase and enter the ECPay payment page
  3. Select payment method and complete payment
  4. After successful payment, lesson credits are added to your account immediately

ECPay is Taiwan's leading third-party payment platform, supporting credit cards, ATM transfers, and more. Your transaction information is fully protected.

After purchasing a course package, you can book available time slots directly on the brand page.

Two booking modes:

  • Student self-booking — Browse teachers' available time slots on the brand page and book at your convenience
  • Teacher scheduling — Some brands use teacher scheduling mode, where the teacher arranges lesson times and notifies you after purchase

After successful booking, you'll receive a confirmation notification and a reminder before the lesson.

This is exactly the biggest advantage of a teaching brand — there are other teachers who can step in as substitutes.

The difference from hiring a private tutor:

  • Private tutor is unavailable → Class is cancelled, you can only wait
  • Teaching brand → The brand arranges another teacher to cover, your learning continues uninterrupted

Brand teachers understand each other's lesson progress and teaching methods, so substitutes don't start from scratch — they pick up seamlessly. You're paying for the brand's service, not a single teacher's time.

If the teacher hasn't appeared 15 minutes after the scheduled lesson start time, please contact the brand leader directly, or email support@tutornetworking.com. We'll help resolve the situation as soon as possible.

Yes. Unused lessons can be refunded at any time, no questions asked.

Completed lessons are charged at the original per-lesson rate, and the remaining balance is refunded. Package discounts apply only when all lessons are used.

We believe good teaching doesn't need a "no refund" policy to retain students. Buy with confidence — every lesson you take is a win.

Teaching brands offer more assurance than finding individual tutors:

  • Brand endorsement — Every brand has a public brand page with teaching philosophy and faculty clearly visible
  • Organized management — Brands have unified course scheduling and quality management
  • Secure payments — All payments go through ECPay third-party payment, no need for private transfers
  • Lesson records — Booking and lesson records are all on the platform, fully traceable

Still have questions?

We're happy to help answer any questions you may have

support@tutornetworking.com